Alejandra Valdivieso®, its owner and authorized representatives (hereinafter 'AV®') make the website www.alejandravaldivieso.com available to its clients/users (hereinafter 'client'), for your convenience in the process of acquiring our products in accordance with the following terms and conditions:

By accessing this website, the client acknowledges having read and understood these terms and conditions and agrees to be bound by them, complying with all the laws and regulations of Colombian legislation. Thus, by using any of the services provided by AV®, the client is accepting all the policies, terms and conditions applicable to the service provided. If the client does not agree with these terms and conditions, they must refrain from using this site. These terms and conditions are subject to change without prior notice at any time, under the principle of autonomy of will and from the date of modification of these terms and conditions, all operations carried out between AV® and the client will be governed by the modified document, which you accept from this moment.

Principle of Good Faith

Any person who makes purchases through this website must provide their name, identification, telephone number, address and email address at the time of making the transaction.

AV® assumes the veracity of the information provided by the client at the time of purchase, especially the information relevant to the data registered by the client, without assuming any responsibility in the event of impersonation, with respect to which the client will keep the brand INDEMNABLE. as well as the owner of the same, regardless of the causes of its origin.

About the colors

The client must take into account that the products displayed in images are as close as possible to reality; However, the use of one or another electronic equipment may cause the color to appear different, which is why AV® is not responsible for this fact if the client requests a change due to an error in the color selection.

About industrial property and copyright

All brands, emblems, logos, names and any other distinctive sign, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used and/or displayed on this site, are the exclusive property of AV ®. Likewise, nothing may be developed as a concession or granting in any capacity of authorizations, licenses or any other right to use or dispose of the Industrial Property in any way, without the written permission of AV® or the owner of the intellectual property rights. the same whatever it was. Any unauthorized use will constitute a violation of these Terms and Conditions and current national and international regulations on Industrial Property.

Likewise, all audiovisual content and computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts and databases made available on this site are the exclusive property of AV®. All content on this website is protected by copyright regulations and by all national and international regulations that apply to it. Except as expressly stipulated in these Terms and Conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the contents, in any way or by any means, is prohibited, including, but not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of AV®. In no way do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above. Any unauthorized use of the content will constitute a violation of these terms and conditions and current copyright regulations.

ALEJANDRA VALDIVIESO is a registered trademark and by virtue of the above, the use of this site or the purchase of any of our products, transfers any title or right to use it. AV® has complete intellectual property of any content saved, downloaded, reproduced, printed or redistributed from this site. Therefore, their use is expressly prohibited, under penalty of being subject to civil and criminal liability.

Shipping & Returns

AV® handles a standard rate as the shipping cost for sales within Colombian territory; However, the customer has the option of picking up the order at an available store or requesting cash on delivery.

In the case of sales abroad, the shipping cost will be determined according to the value of your purchase, volume, weight and final destination. Its value will be charged separately once the sale is confirmed on this site.

Our shipping time can take from 2 to 8 business days from the purchase as long as there is no situation of fortuitous event or force majeure such as, for example, acts of man or nature, such as strikes, stoppages, revolutions or others. situations that affect public or environmental order, landslides, earthquakes, avalanches, overflows, bridge falls, government decisions, pandemics, etc.

The client must indicate the shipping address in the format intended for this purpose and it is understood that any person who is at this address is duly authorized by the client to receive their order, so AV® is exonerated from any responsibility. at the time of delivery, as long as it is made to the address registered at the time of purchase on the website.

Right of withdrawal

In accordance with the Consumer Statute established in Law 1480 of 2011, the consumer has the right to retract the purchase within the first 5 business days of the purchase in cases of sale through electronic commerce; However, in the case of goods for personal use, this right does not apply.

At AV® the customer may exercise this right of withdrawal and may return the product in the same conditions in which they received it, that is, with all its accessories and original packaging as well as in the same conditions of color, smell, shape and texture. For this purpose, an AV® representative will verify the general condition of the item.

If the return of the product is accepted, AV® will refund the money within a maximum period of 30 business days from the moment the right was exercised and the customer must assume the cost of freight for the return of the product to the indicated address. by AV®.

Perfection of the purchase and sale contract

The contract for the sale of AV® products is perfected when the client, by virtue of the offer made by AV®, presents his/her acceptance of the purchase by selecting the product and makes the payment according to the payment methods offered on the page.

Payment Methods

Payment will be made solely and exclusively through the following payment methods:

• Credit card (franchises enabled)
• PSE
• Gift card (using the coupon code sent to the email)

Warranty

1. AV® grants a product warranty exclusively for manufacturing defects within the first 30 days after purchase. In this case, the customer has the option of changing the product as long as the part has not been used or requesting its repair.
2. No warranty is given for misuse of the part; Keep in mind that the rings and other hardware are fragile supplies, so they must be treated with care to prevent pieces from coming off due to sudden movements.
3. Our guarantee does not include color change in materials due to natural wear, so it is important that you know and keep in mind what materials are used in our production: silver, bronze, gold, aluminum, beads, beads, stones. natural materials, paper, leather, crystals, pearls, ribbons, among others.
4. Each product has a label attached with instructions for its proper use, namely:

• Avoid using lotions, cosmetics, perfumes or any other type of chemicals on the piece.
• When removing the piece, rub it with a soft cloth to remove grease and perspiration.
• Do not use the pieces during physical exercises.
• Do not expose the part to household cleaning products.
• Do not expose the piece to chlorine from swimming pools or seawater.

Ownership of the acquired asset

Once the purchased product is placed in the hands of the transport company or the person designated for delivery, who is outside this company, AV® is transferring ownership. Despite this, in the event that the product packaging presents defects, breaks, damages or other similar problems, the customer must refrain from receiving it and must notify it immediately via WhatsApp through our customer service line +57-304-6236450 . If not reported, the client will assume all responsibility.

About the origin of the funds

The client declares the following:

• That the money with which the purchase was made comes from their legal profession or trade.
• That the money with which the purchase was made was NOT obtained from any type of conduct enshrined in Colombian law as a criminal offense.
• That it has never allowed third parties to use its accounts or credit or debit cards to deposit or manage money whose origin is unknown or that comes from conduct contrary to the law.
• That exonerates AV® from all responsibility for any erroneous, false or inaccurate information that may have been provided in this document or for its violation, in such a way that it will be solely responsible for it.

Likewise, the client declares that his income comes from legal activities, that he does not have a negative record on national or international money laundering prevention lists, that he does not fall within one of the two categories of money laundering ( conversion or movement) and that consequently, AV® is obliged to respond for all damages that may be caused as a result of this statement. In the same sense, you will respond to third parties. He also declares that his conduct complies with the law and ethics and declares that good name and reputation are key elements in the celebration and execution of this contract, which is why they agree that the fact that he is a person natural person and/or their legal representatives, their main shareholders or partners and/or directors are included in an investigation, report, report or list of the National Police and/or Judicial Authority or of a Foreign Authority due to suspicions of being involved in any type of crime, it will be sufficient reason to terminate this contract, without this generating any type of compensation in favor of the other party.

About the terms and conditions of this website

The personal data that users register on the site will be confidential, and AV® cannot reveal them to third parties or use the information for purposes other than those authorized by the user themselves (participation in activities and sending information about the company's products). Personal data will remain in operational environments with the greatest possible security.

To know in detail the use and treatment we carry out on the personal data collected through the website, as well as the conditions of data administration, the rights that assist you as the owner and in general regarding the Protection of personal data that AV® carries out, please click on the “Data processing” link located in the bottom menu of this website.

Any information that the user publishes on the website outside of the registration form will not be considered confidential, and therefore will not be subject to its provisions. The ideas, opinions, suggestions and comments that are sent by users to the website, spontaneously and without prior request from AV®, may be used by it. The foregoing, with the understanding that such communications are not confidential and are not protected by any regulation regarding intellectual or industrial property issues. Therefore, the user sending such information may not claim compensation or any participation due to the commercial or extra-commercial use that the aforementioned company makes of the information in question.

IMPORTANT: In the event that there are disputes between the stipulations contained in these “ terms and conditions ” and the annexes thereof, the parties agree from now on that the stipulations contained in these “ terms and conditions ” will have priority.

DATA PROCESSING POLICY

The Political Constitution of Colombia establishes the right of all people to know, update and rectify the information that exists about them in databases or files of public or private entities. Likewise, it orders those who have Personal Data of third parties to respect the rights and guarantees provided for in the Constitution when this type of information is collected, processed and circulated.

Likewise, the Political Constitution of Colombia establishes the right of any person to information, so that they receive truthful and impartial information.

AV® is committed to complying with regulations regarding the protection of Personal Data and respecting the rights of the Owners of the information. For this reason, it adopts this Personal Data Processing Policy of mandatory application in all activities that involve Personal Data Processing and mandatory compliance by AV®, its administrators, collaborators and third parties with whom it has a contractual or contractual relationship. commercially.

The Processing of Personal Data may be carried out through physical, automated or digital means according to the type and form of information collection.

The following are the uses of personal data:

• Execute the existing contractual relationship with its clients, suppliers and workers, including the payment of contractual obligations and the exercise of the rights derived from them.
• Provide the services and/or products required by its users.
• Inform about new products or services and/or changes in them.
• Evaluate the quality of the service.
• Conduct internal research on consumer habits.
• Send to physical, electronic, cell phone or mobile device, via text messages (SMS and/or MMS) or through any other analog and/or digital means of communication created or to be created, commercial, advertising or promotional information about the products and/or services, events and/or promotions of a commercial or non-commercial nature, in order to promote, invite, direct, execute, inform and in general, carry out campaigns, promotions or contests of a commercial or advertising nature, advanced by AV® and/or by third parties.
• Develop the selection, evaluation, and employment process, as well as the processes required to fully comply with the employment relationship, including the granting of benefits.
• Support internal or external audit processes.
• Register the information of employees and/or pensioners (active and inactive) in the AV® databases
• Those indicated in the authorization granted by the data owner or described in the respective privacy notice, as the case may be.
• Provide, share, send or deliver your personal data to affiliated, linked or subordinate companies of AV® located in Colombia or any other country in the event that said companies require the information for the purposes indicated here.
• Deliver your personal data to insurance companies when strictly necessary to cover AV® risks.
• Carry out marketing, sales and promotional activities, telemarketing (telephone marketing), customer service, brand activation activities, awards and promotions, directly or through third parties derived from commercial alliances or any link.
• Implement relationship strategies with clients, suppliers, shareholders and other third parties with whom the Company has contractual or legal relationships;
• Make invitations to events, improve products and services or offer new products, and all those activities associated with the commercial relationship or existing link with AV® or the one that it may have.
• Among others, without exceeding the limits of the law.

Authorization for Data Processing

We obtain the authorization of the owner through any means that may be subject to subsequent consultation, such as the website, forms, formats, activities, contests in person or on social networks, PQR formats, data messages or apps.

If personal data is provided, said information will be used only for the purposes indicated here, and therefore, AV® will not proceed to sell, license, transmit, or disclose it, unless:

• There is express authorization to do so.
• It is necessary to allow contractors or agents to provide the entrusted services.
• It is necessary in order to provide our services and/or products
• It is necessary to disclose it to entities that provide marketing services on behalf of AV® or to other entities with which there are joint market agreements.
• The information is related to a merger, consolidation, acquisition, divestiture, or other corporate restructuring process.
• That is required or permitted by law.
• AV® may subcontract to third parties for the processing of certain functions or information.

When the processing of personal information is actually outsourced to third parties or personal information is provided to third-party service providers, AV® warns said third parties about the need to protect said personal information with appropriate security measures, the use of the information to own purposes and it is requested that personal information not be disclosed to others.

Rights of personal data holders

The holders of personal data themselves or through their representative and/or attorney-in-fact or their successor in title may exercise the following rights, with respect to the personal data that is subject to processing by AV®

Right of access: Under which you may access personal data that is under the control of AV®, for the purposes of consulting it free of charge at least once every calendar month, and every time there are substantial modifications to the Treatment Policies. of information that motivates new queries.

• Right to update, rectification and deletion: Under which you may request the updating, rectification and/or deletion of the personal data being processed, in such a way that the purposes of the treatment are satisfied.
• Right to request proof of authorization: except in events in which, according to current legal regulations, authorization is not required to carry out the treatment;
• Right to be informed regarding the use of personal data
• Right to file complaints with the Superintendence of Industry and Commerce: for violations of the provisions of current regulations on the processing of personal data.
• Right to require compliance with orders issued by the Superintendence of Industry and Commerce.
• For the purposes of exercising the rights described above, both the owner and the person who represents him or her must demonstrate their identity and, if applicable, the capacity by which they represent the owner. The rights of minors will be exercised through the people who are authorized to represent them.

The data processing policy can be consulted at www.alejandravaldivieso.com. In the event that sensitive personal data is collected, the owner may refuse to authorize its processing.

AV® will be responsible for addressing the requests, complaints and claims made by the current data owner, with the exception of that described in section e). Right to file complaints with the Superintendency of Industry and Commerce.

For these purposes, the owner of the personal data or whoever acts as his representative may send his request, complaint or claim from Monday to Friday from 8:00 am to 5:00 pm to the email contacto@alejandravaldivieso.com or communicate via WhatsApp to the line +57-304-6236450.

AV – Alejandra Valdivieso®

Night: 37,860,843-6

Address: Calle 119 #11d-17 p2 – Bogotá DC

Contact phone: +57-304-6236450

Applicable law: Colombian law